Support and services for Hong Kong students

Key dates

Key dates

Important dates and deadlines you need to know, including when fees are due, and the final dates that changes to your enrolment will be accepted.

Student portal

iLearn

iLearn (ilearn.mq.edu.au) is the system for online  learning at Macquarie, enabling learning, teaching, communication and  collaboration online.

See here for further information about iLearn.

Requesting help

User account support

User account and password assistance can be requested from the HelpDesk. Technical issues that cannot be resolved by the first level support will be escalated to MGSM IT.

University HelpDesk availabilityHours
Monday to Friday 8am - 8pm
Saturday and Sunday 10am - 6pm

OneHelp is the University's unified help application that provides students with first level IT support. There are different ways you can request IT help. Regardless of the method, your request will be tracked using OneHelp which provides a ticket reference number and email updates.

  • Phone:         (02) 9850-4357 or Freecall 1800 063 191
  • Email:           help@mq.edu.au
  • OneHelp

OneID account

User account

OneID is the identity and authentication system used at Macquarie Universtiy. Most systems can be accessed using the same username (Student ID) and password.

Students can manage their OneID account and check passwords online.  Contact the IT Service Desk on (02) 9850 HELP (4357) or Freecall 1800 063 191 for assistance with usernames and passwords.

First time users are required to complete the 5 steps of the First Time Log In Process

Email access

Student email access

Students should log-in to their Gmail account via Google's public email access page.

  • Gmail login
  • Username: yourfirstname.lastname@students.mq.edu.au
  • Password: your OneID password (password used to login to the student portal)

Education software

University downloads

Download instructions, installation instructions and licence details can be found at the University's Software Downloads area.  Students will be required to log in with their Student ID number and password.

  • Sophos - Antivirus software
  • EndNote - Bibliography publishing and management
  • Minitab - Statistical and process management software
  • Nvivo - Qualitative data analysis software

Microsoft store

Students qualify for special pricing on Microsoft software.

Apple store

Students qualify for special pricing on Apple computers, software and select third party products.

Lab information

iLab

iLab is a "virtual computer lab" allowing you to use the Microsoft   Windows and Mac OS X applications required for university work from   anywhere in the world.

With temporary iLab sessions accessible from the Microsoft Windows,   Mac OS X, Linux, iOS and Android operating systems, the days of being   bound by physical labs are coming to an end.

MGSM students may find iLab useful for a number of reasons:

  • access university software from home or work
  • access Windows software from a mac computer and vice versa
  • can eliminate the need to purchase and install software on your own computer or your work-allocated computer

For further details, please visit the iLab product page.

Campus maps and transport

Macquarie Business School (MGSM) Hong Kong

Campus maps

First Commercial Building (HK-FCB)
33-35 Leighton Road
Causeway Bay Hong Kong
T: 28357800
View Map

PICO Tower (HK-PICO)
66 Gloucester Road
Wanchai Hong Kong
T: 28763000
View Map

Macquarie Business School (MGSM) North Ryde

Campus maps

Campus Map

Building Map

North Ryde Transport

The Macquarie Business School (MGSM) North Ryde campus is easily accessible by bus and train.

By Bus –   information on bus services travelling to Macquarie University is available on the University website.

By Train –   for train timetables to and from the Macquarie University train station, please visit Sydney Trains.

A courtesy bus operates at Macquarie University after dark, with a stop located immediately outside the MGSM boomgate.

Macquarie Business School (MGSM) Sydney CBD

Campus map

Campus Map

Sydney CBD transport

The MGSM CBD campus is very close to Circular Quay train station and ferry terminals.

By Train –   for train timetables to and from Circular Quay train station, please visit Sydney Trains.

By Ferry –   for ferry timetables to and from Circular Quay, please visit Transport NSW.

A public transport trip planner is available from NSW Transport Info or by phoning 131 500.

Student association

Connec+tions

Every good business school is defined not only by its academic strength but also by its ability to connect with its members and environment both locally and globally. Whether you are a full time or part time student, local or international, attending MGSM provides an excellent opportunity to network with talented professionals from diverse backgrounds. To this end, Macquarie Business School (MGSM) Connec+tions has been established as a voluntary student association, run by current students, with the aim of providing the optimum MGSM experience and growing the reputation of graduates by initiating events that can provide social and professional opportunities throughout your program and beyond. To help us achieve this goal please get involved or contact a team member with suggestions.

Committee Members contact details

  • Chairperson - Raahul Narayan
  • Treasurer - Ankit Kapoor
  • Secretary - Brenden Root
  • Campus Engagement Officer - Pryathna Sankaranarayanan
  • Communications Officer - Padmapriya Padmanabhan
  • Social Officer - Chirag Bhambhani
  • Master of Management Representative - Raghuram Murali
Forthcoming Student Events

Want to know more? please email mgsmconnections@mgsm.edu.au

Full-time Macquarie Business School (MGSM) faculty members

Macquarie Business School (MGSM) faculty members

Macquarie Business School (MGSM)’s faculty are highly qualified and many possess extensive industry experience, combining business skills with academic excellence, bridging the gap between theory and real world application.

Please click on the below links to view the list of full-time Macquarie Business School (MGSM) faculty members.

Stephen Carpenter

Unit Taught:  MGSM870 Organisational Behaviour

Stephen graduated with a BA Honours Social Studies (upper second class) Social Studies from Liverpool John Moores University in 1990 and completed his MBA at Macquarie Business School (MGSM) in 2008.

He spent 10 years living and working in Japan in senior education management roles. During this time he managed an international teaching and administrative staff of over 150 full-time and part-time employees; including 20 direct reports at the branch management level. He ran project teams responsible for the development and implementation of regional teacher training and development courses and managed the development and roll out of commercial education programmes across 20 regional branches.

In Australia most of his professional experience over the past 10 years has been as Operations Manager and General Manager in SMEs with a turnover of around $15M, employing upwards of 75 full-time staff.  This has predominantly been in the Exhibitions and Events industry and in managing organizational change and restructuring; and driving continuous improvements across all areas of business operations to deliver sustainable profit growth.

Stephen has broad management experience in diverse multinational and multicultural working environments and real, hands on practical experience in managing all facets of a business across multiple geographic and departmental areas.  All of which ensures Stephen will bring a good balance of the theoretical and the practical to the classroom.

Brad Smith

Unit Taught:  MGSM960 Information and Decision Analysis

Brad comes to teaching, training and consulting after a successful career in engineering and management. His last position was the Business Segment Manager-Environment with Alfa Laval, a multi-national engineering company. Prior to Alfa Laval, Brad held quality management and product development roles with several manufacturing companies.

He has a mix of analytical skills, technical knowledge and a collaborative communication style. Brads training and teaching sessions are practical, full of humour and games that are designed to impart the important skills and knowledge associated with often "dry" topics in an entertaining manner. These skills enable Brad to work with companies and students at all levels to impart the key knowledge required to identify and implement real improvements to efficiency and profitability.

He facilitates training sessions and classes with senior and middle managers on Operations Management, Total Quality Management, Supply Chain Management, Data Analysis, Business Statistics and Decision Making.

As a consultant he has worked with a diverse range of companies including CSR , Pirtek Fluids Systems, Philips Lighting, ACNielsen, Cordina Chickens, Snap-On Tools, NSW Department of Agriculture, Thermoline Scientific, Huhtamaki Packaging (a major supplier to McDonald's), BT Equipment (a major supplier of earth moving equipment) and Haden Engineering (commercial air-conditioning and construction).  Brad's experience in process improvement includes administrative, customer service and production environments. His solutions are practical, the result of many years of hands-on management experience. Brad has many years' experience developing, implementing and auditing Quality Assurance and OHS Systems.

Randal Tame

Unit taught: Public Performance for Managers

Managing Director, RDP Strategy Group

Randal and his firm provide advisory services to directors and executives on high stakes issues including, M&A’s, strategy development, leadership succession and development and, stakeholder communication. They currently work with clients in government, public utilities, consulting, law, law enforcement, publishing, banking, insurance, and public health.

His career background includes five years as Manager of Consulting at Rogen International, and 4 years as a consultant at PA Consulting Group. Prior to PA Consulting, Randal spent ten years in sales and marketing roles in the computer and oil industries.

Randal is an adjunct lecturer in management and teaches on executive and award programs including Public Performance for Managers, Strategic Frameworks, Persuasive Communication, Foundations of General Management, Leadership and Motivation and, NSW Police Strategic Leadership Program.

Randal has a BA in psychology, an MBA from Macquarie Graduate School of Management and a Post MBA extension grad cert. He is currently pursuing doctoral studies in leadership at the University of Queensland.

Dr Peter Fuda

Teaching Areas: Leadership


Professor Fuda holds a doctorate in Business Administration, a Master’s degree in Marketing and Management, and a First Class honours degree in History.

Contact details
Phone:  02 9321 7000
Pitch Perfect

Research Statement
Professor Fuda is regarded as a global authority on leadership and business transformation. As a thought leader, his research and approaches to transformation have been published on five continents. He is the first Australian ever published on transformation in the prestigious Harvard Business Review. He is the Executive Producer of the documentary film Beyond The Superhero; currently licensed to Qantas, and recently completed his first book Leadership Transformed; How Ordinary Managers Become Extraordinary Leaders; which is an international best-seller.

Professor Fuda has completed countless speaking engagements to tens of thousands of senior executives on four continents, is a regular commentator across print, TV and radio media, and his doctoral research is now required reading at universities from Taiwan to the USA, including at Harvard.

Contribution to Management Practice
As a management consultant, Professor Fuda and his team at The Alignment Partnership (TAP) have created some 30 published case studies of business transformation, and more than 500 individual case studies of leadership transformation in blue chip organisations including MasterCard, Kraft, Westpac, Telstra, Philips, Bayer, Promina, CSC, Suncorp, Peabody, Crown Casino, Dun & Bradstreet, Thiess, and The Hong Kong and Queensland governments. In an environment where an estimated 70% of all business transformations fail, TAP have achieved a success rate of more than 90% over the past decade.

As a leadership coach, Professor Fuda has enabled more than 200 CEOs to measurably increase their leadership effectiveness and performance.

Media Topics

  • Leadership
  • Business Transformation

Publications

Books
Fuda, P. (2013). Leadership Transformed: How Ordinary Managers Become Extraordinary Leaders, United Kingdom: Profile Books Ltd

Journal Articles
Fuda, P., & Badham, R. (2011). Fire, Snowball, Mask, Movie : How Leaders Spark and Sustain Change. Harvard Business Review, 89(11), 145-148.

Filip Hron

Unit taught:  MGSM884 Negotiation Theory & Practice

Filip is co-author, with former chief police hostage negotiators in Australia (NSW) and Czech Republic, of Negotiation Evolved, a comprehensive book on situational negotiation and influence, together.

He has worked as a negotiation expert for several negotiation companies, and directly for clients in resources, technology, finance, FMCG, not-for-profit, and private equity.  He has also advised on a range of commercial negotiations in the $10m-$10bn range. Repeatedly achieving participant evaluations with 5.0/5.0.

Filip has lectured and presented at all levels (Executive Education, Executive MBA, MBA, postgraduate, undergraduate) on behalf of a range of universities and business schools, including INSEAD (France, Abu Dhabi, Singapore), UTS Graduate School of Business, Australian School of Business at University of New South Wales, University of Sydney, University of Adelaide, University of Newcastle, Silpakorn University, Universit√© de Caen Basse-Normandie.  He achieved a teaching award at UTS for average student evaluations of 4.9/5.0 in 2013.

He has presented to a range of institutes, professional organisations and conferences, including Royal Institute for Governance and Strategic Studies (RIGSS) in Bhutan, the International Association for Contract and Commercial Management (IACCM), Young Presidents’ Organisation Asia Pacific (YPO APAC), The Executive Connection (TEC), Australian Computer Society (ACS), Commonwealth Bank Innovation Festival, Fishburners, and Hawaii International Conference on Business (HICB).  Achieving the highest participant evaluations with 4.9/5.0 at IACCM.

Filip is co-founder of the initiative for an International Center On Negotiation (ICON), an exciting journey of networking that involved connecting with 60+ professional negotiators and academics in negotiation worldwide. This initiative has already created a wide array of opportunities for collaboration.

Filip also conducts coaching on personal development in negotiation and influence to c-level executives and managers in Australia and abroad.

Peter McDonald

Unit Taught: MGSM820 Marketing Management

Peter McDonald is an experienced marketing practitioner and currently Adjunct Professor, Boston University, Sydney, teaching Brand Advertising & Promotion, and International Marketing Management. In tandem, he is CEO of Australia’s leading agency selection consultancy, Pitch Perfect Advisors (www.pitchperfect.net.au)

He previously taught marketing/advertising subjects at Sydney University, UTS and Charles Sturt University – earning ‘Teaching Excellence’ awards from the latter two universities. His business experience encompasses North America, Australia and the Asia Pacific region where he successfully performed brand, marketing communications, and advertising agency management roles.

Early in his career, Peter lived, worked & studied (part-time) in North America, and ever since he has encouraged many colleagues and students to do likewise. For him, the benefits of personal growth and developing a ‘global mind-set’ far outweigh any culture shock you might initially experience.

Peter has a B Com (Marketing), MBA (International Business), and has recently completed a PhD (Thesis under examination) at Macquarie Business School (MGSM), with a specific focus on branding in the retail sector. He has also co-authored a number of journal articles on sources of brand equity and brand portfolio management.

Nigel Barker

Unit Taught:  MGSM820 Marketing Management, MGSM817 Strategic Marketing

Nigel Barker is a freelance lecturer working for a number of institutions in Australia, Asia and Europe. An entertaining and enthusiastic lecturer, Nigel is on the adjunct faculty with The University of Adelaide, Bond University, Macquarie Graduate School of Management, the Frankfurt School of Finance and Management (Germany), Toulouse Business School (France and Spain), Kingston University (UK and Russia) and ASSIST (S.Korea). He regularly takes classes in Australia and throughout Asia and Europe. Following his move from the UK in 1997, where he held a range of marketing positions, Nigel gained his Masters in Marketing from Charles Sturt University. He now teaches a range of undergraduate and postgraduate marketing classes, while still remaining passionate about branding and marketing communication topics. Nigel is co-author on a leading Advertising and Promotion text, now in its fourth edition, as well as providing instructor materials for other marketing publications, and provides consulting services to a range of organisations.

JP Monck

Units Taught: MGSM845 Economic Context of Management

JP graduated with a Bachelor of Economics and Bachelor of Commerce (Marketing and Asian Studies) from Murdoch University, a Master of Law and Legal Practice from the University of Technology, Sydney and completed his MBA at Macquarie Business School (MGSM) in 2012. He is currently completing a Doctor of Philosophy in Management at the University of Sydney.

His work experience traverses banking, corporate, government and professional services entities, including significant periods with PwC Austraila, the Australian Prudential Regulation Authority (APRA), and the Commonwealth Bank of Australia. He currently serves as a Director in Financial Risk Management Advisory at KPMG.

Having worked in Financial Services in Australia and throughout East and South-East Asia over 12 years, JP has unique practical experience and theoretical insight into the macroeconomic landscape that Australia is faced with. He is passionate about bringing this to life and sharing it in the classroom at Macquarie Business School (MGSM).

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