IT Support

Requesting help

Lab and Syndicate room support

Syndicate room bookings for the North Ryde and CBD Campus should be requested by filling in the online syndicate room booking form.  Assistance with lab and syndicate room equipment, including access, PCs and software, can be requested via Reception.

CampusPhone
North Ryde+61 2 9850 7800
Sydney CBD+61 2 9234 1700

User account support

User account and password assistance can be requested from the HelpDesk.   Technical issues that cannot be resolved by the first level support will be escalated to Macquarie Business School (MGSM) IT.

University HelpDesk availabilityHours
Monday to Friday 8am - 8pm
Saturday and Sunday 10am - 6pm

OneHelp is the University's unified help application that provides students with first level IT support.  There are different ways you can request IT help.   Regardless of the method, your request will be tracked using OneHelp which provides a ticket reference number and email updates.

  • Phone:         (02) 9850-4357 or Freecall 1800 063 191
  • Email:           help@mq.edu.au
  • OneHelp

WiFi assistance

WiFi assistance can be requested from Macquarie Business School (MGSM) Student Services.

  • Visit:           Client Services Centre (Bulding E12A - Stage 5)
  • Phone:       (02) 9850 7829
  • Email:         studentservices@mgsm.edu.au

OneID account

User account

OneID is the identity and authentication system used at Macquarie Universtiy. Most systems can be accessed using the same username (Student ID) and password.

Students can manage their OneID account and check passwords online.  Contact the IT Service Desk on (02) 9850 HELP (4357) or Freecall 1800 063 191 for assistance with usernames and passwords.

First time users are required to complete the 5 steps of the First Time Log In Process

Email access

Student email access

Students should log-in to their Gmail account via Google's public email access page.

  • Gmail login
  • Username: yourfirstname.lastname@students.mq.edu.au
  • Password: your OneID password (password used to login to the student portal)

Network access

WiFi access

Campus wide WiFi coverage is available for use by students via the "Macquarie OneNet" SSID.  Students are able to use their OneID and Password to connect wireless devices including laptops, iPads, iPhones and Android devices.

  • SSID: Macquarie OneNet
  • Username: your OneID (Student ID number)
  • Password: your OneID password (password used to login to the student portal)

Software

University downloads

Download instructions, installation instructions and licence details can be found at the University's Software Downloads area.  Students will be required to log in with their Student ID number and password.

  • Sophos - Antivirus software
  • EndNote - Bibliography publishing and management
  • Minitab - Statistical and process management software
  • Nvivo - Qualitative data analysis software

Microsoft store

Students qualify for special pricing on Microsoft software and hardware.

Apple store

Students qualify for special pricing on Apple computers, software and select third party products.

Survey tool

Macquarie University have a site licence for a survey tool called Qualtrics. You can use this tool to conduct your own DIY research, collect data for analysis and generate reports on targeted survey responses.

Login now with your OneID and get started creating your own surveys.

Find out more at the Surveys support page.

Lab information

iLab

iLab is a "virtual computer lab" allowing you to use the Microsoft   Windows and Mac OS X applications required for university work from   anywhere in the world.

With temporary iLab sessions accessible from the Microsoft Windows,   Mac OS X, Linux, iOS and Android operating systems, the days of being   bound by physical labs are coming to an end.

MGSM students may find iLab useful for a number of reasons:

  • access university software from home or work
  • access Windows software from a mac computer and vice versa
  • can eliminate the need to purchase and install software on your own computer or your work-allocated computer

For further details, please visit the iLab product page.

Macquarie Business School (MGSM) laptops

The Macquarie Business School (MGSM) Laptops replace the lab and syndicate PCs.  These laptops should only be used in the lab or syndicate rooms.  The intent of providing these devices to students is for lab purposes - not general purpose computing.   They can be used for a maximum of 4 hours each day on a first come first served basis.

Access Options

Users have two options for logging in to the PC Print Stations or Macquarie Business School (MGSM) Laptops.

Students may choose to login to the PCs and laptops using either their Student ID account or the Macquarie Business School (MGSM)’s guest account.  Using your Student ID will provide additional security in the event that you inadvertently leave confidential information on the laptop.

Student ID account

Username: Your Student ID
Password:  Your OneID Password

Guest account

Username: mgsm.lt101
Password: gsmguest

It is the borrower’s responsibility to ensure that no confidential information is left on these public computers.  It is the Macquarie Business School (MGSM)’s recommendation that all students use their own device for security reasons.

Need help?

For assistance contact the North Ryde or CBD Campus Reception.

iPrint

iPrint allows students to easily and  conveniently print to any MGSM iPrint  location.

iPrint is a simple and consistent experience that lets you print  from anywhere that your are connected to the Internet and pickup from any MGSM student printer - anytime you like.  Each iPrinter can print, scan and copy.  It's easy to collect your documents, just tap your Campus Card at any iPrinter.

iPrinters  are located in student all student areas including the North Ryde Lab, CBD Lab and Malcolm Irving Building (North Ryde Campus).

Why use iPrint?

iPrinting is just like printing to a standard printer with a great set of extra features including...

  • Place-shifting convenience. Submit print jobs via the web.
  • Reduced paper waste. No forgotten printouts.
  • Time-shifting convenience. Print multiple documents and collect only once.
  • Privacy convenience. No more leaving confidential documents on printers or release station desktops.
  • Campus Card convenience. Use the Campus Card to call print jobs to any MGSM iPrinter.
  • Scanning and copying. Tap your Campus Card and scan and copy as normal.
  • installiPrint natively on your Windows (from Windows 7 onwards) and Mac (from Snow Leopard onwards).

USB drive

Students may plug USB Drives directly into the lab printers. The printer will display instructions.  This option will not work if the USB Drive has been formatted using an Apple Mac format.

LAB print stations

The PC Print Stations (desktop computers) located in the labs should only be used for printing.  They are provided to students as dedicated print stations.    Students may choose to login to the Print Stations using either their Student ID account or the Macquarie Business School (MGSM)’s guest account.

Macquarie Business School (MGSM) laptops

The mgsm.lt101 guest account is preconfigured to print to one of the lab print queues.   Users that login using their student ID and Password will need to select one of the lab queues as their default.  The Facilities staff can assist students with configuring a print queue.  Please visit reception and request assistance.

Need help?

For assistance contact the North Ryde or CBD Campus Reception.

Wireless presentation

Wireless presentation

Please request assistance when using the Wireless Presentation modes for the first time.  Instruction sheets and assistance is available from MGSM Reception upon request.

Wireless Presentation - Readme

Presentation using A VGA cable

This option will work with any device that has a VGA connection.

Recommendation: Using a VGA cable is the quickest and most simple connection method. It is recommended for MGSM’s corporate customers or those students who have laptops that may be locked down by their IT Departments.

Presentation using Widi Mode

Wireless Display (WiDi) presentation mode will work with any WiDi compliant device. Windows 8.1 has WiDi as a standard component. WiDi can be installed on Windows 7, however it is not configured out of the box.   WiDi is not supported on Apple devices.

WiDi setup video

Recommendation:  WiDi is the simplest way to connect wirelessly.   It is recommended for any Windows 8.1 device (laptop, tablet, phone) or WiDi compliant device.

Presentation using wifi Mode

Connecting to the display using WiFi requires the installation of third party software.  MacBooks or Windows laptops are able to connect to ViewSonic’s Wireless Presentation Server running supported versions of Operating Systems using WiFi.

Do not attempt to install this application when running Snow Leopard (10.6).  It is a prerequisite that MacBook users upgrade to a supported version of Mac OS (10.8 or 10.9). ViewSonic do not support this appication running on Snow Leopard.  Snow Leopard users have reported crashes end eve corruption during the installation this application.

WiFi installation instructions

WiFi connection instructions

Disclaimer:  It is the University’s policy to not assist in installing software on personal computers, however there are installation instructions available on the student web site and from Reception for those users that wish to install this ViewSonic’s WiFi Presentation Mode application.

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